Per Contacted Patient

Our clients are invoiced on a “per contacted patient” basis.  Up to 7 attempts are made over a 4 week period to engage with your patients, giving us the best chance to reconnect and schedule those important appointments on your behalf:

• 4 phone calls
• 1 voice messages
• 1 SMS reminders
• 1 emails

Which Patients Do We Contact

Our clients choose the number of patients an Elite Treatment Coordinator contacts from the following options:

• Lapsed Patients: We re-engage with patients who have missed their routine check-up and cleans, helping to bring them back into your practice. 

  This is a great opportunity to tidy up your database.  Our Elite Treatment Coordinators will update patient's details and inactivate patients who no longer attend your practice.

• Open Treatment Plans: Patients with incomplete or open treatment plans are contacted to remind them of their required treatment.  We present their plans in laymans terms and discuss  payment plan options if required (based on the type of payment plans your practice offers).

• Both Patient Categories: You have the option for your Coordinator to contact both categories of patients—those with missed appointments and those with outstanding treatment plans—maximising the impact on your appointment bookings.

To ensure you are always in the loop, we update patient records at every point of contact.  We liaise with your admin team via Teams or Slack and also provide monthly reports and regular catch-ups, keeping you informed about the progress and outcomes of our efforts. We believe in clear communication and long-term relationships, both with your patients and with your practice.

Benefits For Your Practice

Seamlessly integrated services to increase revenue, save time, increase treatment acceptance, and elevate patient care - without the need for employing treatment coordinators.

The Fee Per Contacted Patient structure provides transparency and flexibility for our clients, allowing them to select the number and type of patients they want an Elite Treatment Coordinator to contact.

Outsourcing to Elite Treatment Coordinators is more cost-effective than hiring in-house employees. Clients save on:

• Employment Fees
• Recruitment Fees
• Training and Development
• Workplace office space and equipment